Accountability
We aim for strong financial, operational and program management systems and a responsible organization to ensure the highest standards.
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Quality and control
ICCO has an ISO 9001:2015 and a Partos 9001:2015 certification on quality management systems. ICCO has an ANBI statement (Dutch) which confirms our non-profit status. ICCO is also a CBF qualified organization and complies with its requirements. The CBF monitors all philanthropic bodies in the Netherlands and evaluates their management and policy in order to increase the transparency of the charity sector.
Quality standards and code of conducts
ICCO promotes the use of standards, guidelines and certificates to collectively improve or develop our work and prevent wrongful conduct. All staff members, as well as consultants and partners, are required to sign a contract indicating that they will adhere to these codes.
In relation to wrong conduct we have in place:
- Code of Conduct ICCO
- Code of Conduct for the International Red Cross and Red Crescent Movement (ICRC) and NGOs in relief
- ICCO and Kerk in Actie Child Safeguarding Policy
- ACT Alliance: Code of Good Practice
- Act Allianza – Spanish version
ICCO also has standards related to procurement. These standards apply to all procurement by ICCO or partners funded by ICCO.
Integrity codes and violations
We are committed to ensure that Cordaid and ICCO are safe and welcoming workplaces for everybody, that we treat everyone who comes into contact with Cordaid with respect and dignity, and that we use all powers, authorities, assets, resources, and funds entrusted to us appropriately.
When it comes to the behavior of our employees and all those who represent our organization, we hold ourselves to the highest possible standards of integrity. In addition, we recognize that the protection and safety of vulnerable people in the fragile areas where Cordaid is active are of the utmost importance. Therefore, all our staff commits to the Code of Conduct.
COMPLAINTS
Anyone who witnesses any type of misconduct or experiences any form of undesirable behavior from a person who represents Cordaid, can confidentially contact our Integrity Officer directly at integrity@cordaid.org.
More information of our complaint procedure and integrity framework, including policies, please check the integrity page on the Cordaid website, which is also applicable for ICCO.
Corporate Social Responsibility
ICCO’s corporate social responsibility (CSR) policy is based on the criteria of ISO 26000. ISO 26000 is a universally accepted guideline how to define and implement CSR.
In our CSR policy we use seven principles:
- Accountability
- Transparency
- Ethical behavior
- Respect for stakeholder interest
- Respect for the rule of law
- Respect for the international norms of behavior
- Respect for human rights.
Focal points of our CSR policy
- we adhere to the SBF Code for Good Governance for charities (previously Code Wijffels)
- we ensure sound financial management throughout the project cycle
- our investment portfolio with ING Bank is termed sustainable based on more than hundred non-financial indicators on social and environmental responsibility
- we are climate neutral by offsetting carbon emissions with carbon credits from FairClimateFund
- our offices are managed in a sustainable way by minimizing energy consumption.
